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TKT-9b1dAWS Route 53 DNSAssigned: Rajesh K. (Senior DevOps Lead)
DNS propagation delay on Chennai & Mumbai edge PoP
SLA: 11:00
Arjun Krishnamurthy (Account Admin)
09:12 AMDNS updates to coimbatoretextiles.com are taking over 45 minutes to reflect in the Chennai regional network. Can you check the nameserver status?
CloudGUI Automated Telemetry Triage
09:12 AM🤖 Automated diagnostic dispatched for coimbatoretextiles.com. Anycast recursive check across 8 Indian PoP nodes completed.
Gateway Latency:3.2 ms
Anycast Status:Syncing (98.4%)
Rajesh K. — Certified AWS Solutions Architect
09:25 AMHello Arjun, we have analyzed the edge cache telemetry. A manual purge of the Anycast recursive resolver table on `edge-maa-01` (Chennai) has been executed. The new TTL is now propagation-active.